According to the broadband checker I should be able to get between 6Mb and 8Mb on my line, but at the moment I seem to be getting only 3.7Mb, and the voice quality when using Skype is noticably poor.
Could this be because I use the power saving settings to turn the hub to standby from 00:00 to 18:00 and so have to reset it on weekends or days that I'm off work?
from what I remember the power save does not disconnect your hub from the net but just powers down the wifi.
from your stats your connection time is only 28mins is that due to hub resetting or a manual reset?
your noise margin is a bit high at 11.3 as normal about 6 which suggests a possible noise problem. try the quiet line test fial 17070 option 2 should hear nothing and best done with a corded phone if cordless may hear a dull hum which is normal.
you have a high number of errors for such a short connection time
To override the power save I have to push the reset button on the back of the hub, which I did earlier when I wanted to get online as I'm off work at the moment.
I did the quiet line test and couldn't hear anything, although I only have a cordless handset.
if you are resetting then that certainly won't help your connection especially if done often. there was a post on the forum before explaining that the cost saving from power save was very small.
if using the cordless phone the line was quiet apart from possibly a dull hum which is normal for a cordless phone can I ask if your hub is connected directly to the master or the test socket or to another extension socket somewhere else?
when you get a chance can you run btspeedtester and post the results
I think I'll change it to just be power saving between midnight and 8am then, as I shouldn't have to reset it much at all then.
The hub and phone are connected to the master socket in the hallway via one of the filters provided. I do have two sockets in the living room and one in the bedroom, but when I tried them they didn't work. (Must remember to report that, flat was finished in September last year so suspect someone forgot to finish wiring them up.)
This is from speedtester.bt.com:
1. Best Effort Test: -provides background information.
|0 Kbps||4000 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 2890 Kbps|
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Your DSL Connection Rate :3768 Kbps(DOWN-STREAM), 1020 Kbps(UP-STREAM)
IP Profile for your line is - 3323 Kbps
2. Upstream Test: -provides background information.
|0 Kbps||1020 Kbps|
Max Achievable Speed
|>Upload speed achieved during the test was - 796 Kbps|
Upstream Rate IP profile on your line is - 1020 Kbps
does your master socket look like this
if so then detaching the bottom will reveal the test socket which is your direct connection to the exchange and connecting to the test socket eliminates any noise problems caused by your extension wiring. you would still use the filter and can keep phone connected to the filter
I took the lower plate off, but there's a lot of wires in there and a bit of hole, so as I have two kittens I don't think leaving it off is a good option!
I'll have to stick with the connection I've got and hope that Skype improves when Infinity gets rolled out to my exchange at the end of this year/beginning of next.
Thanks for all your help though. 🙂