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Beginner
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Message 1 of 3

Pre-paid Mastercard

I am awaiting my long overdue pre-paid Mastercard. Well past 30 day waiting period, claim form and chaser form submitted but no sign of even an auto response.

 

Why set expectations at 30 days when this deadline clearly cant be made..??

 

Any advice on what steps I can now take to escalate this?

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Distinguished Sage
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Message 2 of 3

Re: Pre-paid Mastercard

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Beginner
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Message 3 of 3

Re: Pre-paid Mastercard

Appreciate the reply..

 

I have followed the steps in your link previously to no avail.

 

I have filled the chaser form in again. Hopefully will receive a response.

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