Premium Whole Home Wi-Fi SGAB205018 Release now live

[intoxicating]

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@Sircoyniewrote:

Starting to look like we’re not getting any valid feedback or update on a fix for these issues this year. Thanks for the love BT! 

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Pretty much certain now nothing this year, unless BT don’t have a technical freeze over holiday periods. 

such a shame customers being let down

[Sircoynie]

Sadly this looks like the case, Merry Christmas!

[intoxicating]

So 2021 is here, any news?

Thanks

[Sircoynie]

Who knows when they will be bothered to support us.

I have a new issue with my units now, it appears that second ethernet port (I know ethernet backhaul is not working as it was advertised to!) is only giving a 100mb connection (I have my Mac connected to it). I cannot get this to change back to the full 1Gb connection I was previously getting. 

[MurrayB]

A capping of speed to ~100Mb is often due to the Ethernet cable being used.  Have you recently changed the cable you were using?  If so have you tried using a another cable to see if this corrects this issue?

The cables supplied with WHW (Cat 5E) or CAT 6 cables should be capable of handling Gigabit rates whilst lower spec cables may not.

[Sircoynie]

Hi thanks, it’s not the cable as it is CAT6 and has been working fine for months. I have reset everything again today (after sending a log to your tech team) and the issue appears to have gone away for now but I am SO tired of having to do this type of thing on such a regular basis (weird bug appears, only way to fix it is a factory reset).

Please for the love of god tell us what is going on with the over due firmware updates/fixes?

[Sircoynie]

its gone again now, this is driving me insane!

[Sircoynie]

And the throttling is back again. This is all over the place!

[Marcel]

This often happens in the speed negotiation process where both devices are set to auto negotiate. Have you tried fixing the speed in the MacBook ethernet interface ?

[kevin_marchant]

Did you try a different cable just to rule it out? Did you try the cable in the other port (assuming satellite and thinking dirt / wear and tear ?). Of all the weird behaviours that’s a new one. Also I like Marcel’s suggestion go pegging the speed on the Mac. Do you have another laptop with which to test? Have you power cycled the disk? Etc. Unrelated butI had a weird situation with my MB Air where it refused to connect via WiFi to the local disk 3 feet away and insisted on connecting to a satellite 10 metres away. It even continued to display as online when it was powered off. Something weird about WHWP and Macs ?