Premium Whole Home Wi-Fi SGAB205018 Release now live

[Sircoynie]

Just an update on my issue: After trouble shooting for 2 weeks I decided to swap my master disk in which this Ethernet connection was having issues with. It has now been running for a week and the issue appears to have gone.

Yet again another random issue for a BTWHP customer with no apparent active development or response from the BT mod team to put our minds at rest. 

This is a truly awful experience.

[LukeShields]

Wow... 2 months into 2021 and yet to receive a reply from BT responding to many of our product concerns.

Am I surprised? Not at all

[Sircoynie]

Yep, they appear to have stopped this community and product. 

[intoxicating]

@Dan-O 

Hope you are well, is there any news on what’s happening with WHW Premium, especially the long awaited update?

Thanks

[Sircoynie]

This lack of response is becoming alarming now, are these issues hardware based and unfixable?

[Sircoynie]

As we are all being ignored I have emailed btconnectedhome@bt.com asking for an update and for the Ethernet backhaul issue to be escalated.

Obviously I am not holding my breath for any valid response, but I do suggest that any other patiently waiting customer with issues with this product do the same.

If anyone else knows of a way we can contact higher levels within the company in ordered to get heard then please let me know?

[Sircoynie]

Still no response, what the hell is going on? Why don’t you care?

[dlfranks]

Have you spoken with the BT Connected Home Helpdesk and ask to speak with a manager who can escalate it? I have found calling them rather than this forum/email is much quicker! 08081006116

[RobbieMac]

Hi guys,

Rest assured development on this product hasn’t stopped and we are due to go to trial on the latest Premium software in the near future. Despite this news we still can’t share timescales for the next firmware release right now, but you’ll be the first to know, including an option to be involved as an early adopter as soon as we have news.

Cheers,

Robbie

[Sircoynie]

Thanks @RobbieMac, we as a community really appreciate BT's continuously vague answers after ignoring us for months and selling a product with missing advertised features.

Really feel valued as a premium product owner. Yay!!