I've raised a call with BT for the same issue. Reboots every day or so.
They asked me to switch various things off but didn't make a difference. My case is Joe with 2nd line support and I've sent them the advanced log.
I got a response from 2nd line:
We are continuing investigating this issue but believe it will be resolved in the next release of firmware.
Unfortunately we do not have a fixed date for the release but I will keep you updated on when this firmware will be available.
In the meantime, as a temporary work around, when you see this issue if you can complete a factory reset this should clear the problem and get back up and running.
I've replied as this is not acceptable - having to factory reset every few days is shocking, and this thread shows that there is no idea on when the firmware will be available - been over six months so far where this firmware has been eluded to.
Never mind info, need new firmware!! We had these type issues with the original discs but they managed to get a lot of issues ironed out eventually but this is getting embarrassing how long its taken to push a new firmware to at least fix some issues.
Come on guys pull your finger out!!
As I've already said in another thread, I think BT have cut their losses and abandoned this product. I'm not sure it has a USP in the market anymore. Higher end devices are supporting Wi-Fi 6 end points and you may have seen other manufacturers announcing mesh systems supporting a Wi-Fi 6E backbone (6 GHz non-DFS channels). The lower end BT mesh systems seem more stable and fulfil entry level requirements which leaves the WHP dead in the water. RIP !
12 months passed since the last firmware update on my original discs & no news regarding any new release (although they do work well for me)
and now the same for the premium discs that are really in not fit for purpose, it would be great if a moderator could confirm if any update are in the pipeline or if this project has indeed been dropped!!!
We wanted to reassure our customers that the BT Premium Whole Home Wifi product continues to be actively supported and a new firmware version and updated app are currently completing the final stages of testing. We recognise that it has been a while since we last updated you about new software but pending no major issues with the pre-launch testing, our target is to make them both available next month.
As soon as the firmware has completed testing, it will be available via the Early Adopter programme and will be announced on this forum.