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Newbie
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Message 1 of 2

Premium mail contact, help

ive been on hold to premium mail for an hour and a half and have given up, I've been paying 1.60 a month for my talk21 email address but the card I've been using to pay has expired, I have infinity and bt tv so believe it should be free, I'm not worried by the cost but need to somehow get the payment details updated or my accounts merged, help

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Premium mail contact, help

If you are Premium email and have a BT Broadband account you can get the email address linked to that account and stop paying for it. It is NOT done automatically, you have to request that it is done and until you do that it is not free.

 

See link

 

http://bt.custhelp.com/app/answers/detail/a_id/44864/~/can-i-link-my-existing-bt-mail-address-to-ano...

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