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Yellsie
Aspiring Contributor
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Message 1 of 26

Pretty poor broadband speeds compared to my old talktalk

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Hi

 

I changed over from talktalk to BT in October, and to be honest I have not liked my broadband speed from BT. I haven't changed anything apart from now using a HH3 instead of my old netgear router. I used to get constantly great speeds with TT, nearly my full quota, all the time.....

 

Now with BT it seems more often than not I get really rubbish/poor speeds. See information below. Speed test taken at 18.00 tonight, I will do another again tomorrow morning.

 

 

 
FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 4158 Kbps
  
0 Kbps21000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 4158 Kbps
 For your connection, the acceptable range of speeds is 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 1134 Kbps(UP-STREAM)
 IP Profile for your line is - 17393 Kbps


2. Upstream Test: -provides background information.

 Upload Speed
 876 Kbps
  
0 Kbps1134 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 876 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1134 Kbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.

 

 

Router settings taken around same time as follows ( I do admit to having to reset the HH3 pretty every day as the BB just becomes unusable otherwise. I will try and leave it alone for a few days regardless, and post something more at the weekend.

 

I have tried a master socket test and also the quiet test as well...

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 02:43:47
Downstream:19.25 Mbps
Upstream:1.108 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):5.6 dB / 5.7 dB
Line attenuation (Down/Up):9.6 dB / 5.0 dB
Output power (Down/Up):19.3 dBm / 11.6 dBm
FEC Events (Down/Up):168322430 / 620
CRC Events (Down/Up):166526 / 61
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):702979 / 35
Error Seconds (Local/Remote):8845 / 19

 

 

I am beginning to regret ever leaving TT, I never had such problems in over 3 years with them.....

 

Thanks

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25 REPLIES 25
Distinguished Sage
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Message 2 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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hi can you please post 3 bt spedtests over the next 24 hour so that we can see any trend in the change in download speed throughout the day

You currently have a 19.7mb connection but your throughput /download speed is low this could be either an exchange problem or possible network congestion the speed tests will help to determine which
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Distinguished Sage
Distinguished Sage
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Message 3 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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you have a very large number of errors for just 2+hrs connected.  I note you used the master socket but did you try the test socket to see if that makes any improvement.  this will help if you have other sockets apart from the master



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Yellsie
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Message 4 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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Just done 2nd speed test at 09.30 this morning. Router results below as well, done at same time. I will look into the whole test socket thing today if I can.

 

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 15836 Kbps
  
0 Kbps21000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 15836 Kbps
 For your connection, the acceptable range of speeds is 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 1134 Kbps(UP-STREAM)
 IP Profile for your line is - 17393 Kbps


2. Upstream Test: -provides background information.

 Upload Speed
 884 Kbps
  
0 Kbps1134 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 884 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1134 Kbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.

 

 

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 12:37:28
Downstream:19.25 Mbps
Upstream:1.108 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):5.8 dB / 5.7 dB
Line attenuation (Down/Up):9.6 dB / 5.0 dB
Output power (Down/Up):19.3 dBm / 11.6 dBm
FEC Events (Down/Up):358030588 / 649
CRC Events (Down/Up):641075 / 61
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):1970770 / 35
Error Seconds (Local/Remote):22417 / 19

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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your download speed is back to normal.  As it is off peak and low speed was at peak that is pointing to a congestion issue at the exchange.  look forward to seeing stats if you change to test socket as very large number of errors for only 12hrs connected



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Yellsie
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Message 6 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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Silly question I expect, but I am going to do the test socket "test". When I plug a standard phone into the test socket and do a quiet test this is all fine, plugging in the same phone into the master socket produces same results although doesn't appear as quiet (no crackling, just not dead quite).....

 

My question is as I cant connect my pc to the router whilst doing the test socket test (lots of tests here, lol), could I do it wirelessly using my laptop, or should I connect laptop to router with the ethernet cable?

 

Thanks

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Distinguished Sage
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Message 7 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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hi yes you can do the speed test by wireless but it may not be as accurate it would be best done by ethernet
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Message 8 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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I use wireless for my btspeedtester tests and never have a problem - like you it is not convenient to move the equipment so wireless will do



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Yellsie
Aspiring Contributor
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Message 9 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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Hi I now have my HH3 plugged it to the test socket. All results as follows, taken at 18.05 this evening. Interestingly I cant use our telephone whilst test socket is in use (is this normal??)  I will leave it like it is overnight, and re-test in the morning as well.

 

I know it has onlhy been connected for 10 mins or so, but it is already interesting to note the lack of errors at this time. However, will check again tomorrow morning.  Thanks....

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:10:42
Downstream:19.25 Mbps
Upstream:1.157 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.2 dB / 6.1 dB
Line attenuation (Down/Up):8.9 dB / 4.8 dB
Output power (Down/Up):18.4 dBm / 12.0 dBm
FEC Events (Down/Up):0 / 135
CRC Events (Down/Up):0 / 32
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 10
Error Seconds (Local/Remote):4 / 0

 

 

Results Image not loaded

Test1 comprises of two tests
1. Best Effort Test: -provides background information.

 Download  Speed
 15326 Kbps
  
0 Kbps21000 Kbps Max Achievable Speed
Download speedachieved during the test was - 15326 Kbps For your connection, the acceptable range of speeds is 4000-21000 Kbps. Additional Information: Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 1183 Kbps(UP-STREAM) IP Profile for your line is - 17393 Kbps

2. Upstream Test: -provides background information.

 Upload Speed
 925 Kbps
  
0 Kbps1183 Kbps Max Achievable Speed
>Upload speed achieved during the test was - 925 Kbps Additional Information: Upstream Rate IP profile on your line is - 1183 Kbps

We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

Please visit FAQ section if you are unable To understand the test results

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Distinguished Sage
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Message 10 of 26

Re: Pretty poor broadband speeds compared to my old talktalk

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if you connect the hub to the test socket via filter then you can plug in a phone as well removing the front plate will disable all extensions
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