Price rise 6 months after new contract.

[somniac]

Hello all

I negotiated a new contract in March this year.

Now I have received an email telling me my monthly price is rising.

Beyond narked. I have been a customer for many years and am so fed up with seeing good offers made to new customers whilst loyal customers are treated with contempt. I think it may be the end of the road for me and BT.

[pippincp]

Give the options team a ring 0800 800 030.

[somniac]

Having read the email again in a more reasonable frame of mind, I realise it has an option to keep my present deal. I clicked on it and it renewed my contract again at the same price. So it was a sneaky way of getting me to agree to a new 18month contract which I have now done.

I do wonder if people realise this is an option when they get notice of a price rise.

[pottyperson]

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@somniac wrote:

I do wonder if people realise this is an option when they get notice of a price rise.

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Not all of them but, as a result of publicity and other pressures, it's becoming better understood in the telecoms industry and elsewhere. You might still have done better to call the Options Team as suggested by pip; I did that and ended up with a small but handy reduction in what I was paying already.

It would of course be preferable for customers routinely to be offered the best available price without pratting about, but that would deny the opportunity to try to persuade you that you need extra services.

[Taffy078]

thanks, pippincp. Just rang them and got a price freeze for 18 months!! ;o)

[Taffy078]

After agreeing to freeze my current monthly charge for 18 months, the BT adviser said she'd email me to confirm. Just got an email 'confirming my new order' and telling me how to set up my broadband/BT account and all the other usual info for new customers. No mention of price freeze. Also gave me a feedback form - so I said it was rubbish, no mention of price freeze.  Perhaps this is an automatic stage  and hopefully I'll get confirmation of price freeze soon. Is this how it works?

[conrad]

Presumably you mean you have recontracted at the same price for the 18 months and on the same terms which don't include a freeze unless you have signed up for Superfast Fibre Plus.

When I recontracted with a start date of 14 Sept 2018 the order confirmation email had a section called Ongoing charges for this order which showed all the Before 16 Sept costs and the From 16 Sept costs which in my case reflected the same broadband cost and the 49p increase in the Unlimited Anytime calls.

I also received the You're good to go email after the All about your order. In my case the good to go is rubbish anyway as the order won't complete until Sept. 

[somniac]

Yes my agreement is for the same price at the moment. No doubt when BT announce another rise, I shall have to go through the same routine again. Farce.

I also got all the guff as though I was a new customer. Algorithms. What are they like.

[Taffy078]

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@conradwrote:

Presumably you mean you have recontracted at the same price for the 18 months and on the same terms which don't include a freeze unless you have signed up for Superfast Fibre Plus.

When I recontracted with a start date of 14 Sept 2018 the order confirmation email had a section called Ongoing charges for this order which showed all the Before 16 Sept costs and the From 16 Sept costs which in my case reflected the same broadband cost and the 49p increase in the Unlimited Anytime calls.

I also received the You're good to go email after the All about your order. In my case the good to go is rubbish anyway as the order won't complete until Sept. 

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I accept that there will be increases in call and other prices (which is why my wife is checking meerkat etc. However the BT adviser clearly said that she would arrange to freeze my basic monthly subscription for 18 months. And that she would email me to confirm. I'll give it a day or so (the cooling off  law applies) and contact them again. I'll get back.

[Taffy078]

I should have added that I've no idea if I have 'Superfast Fibre Plus'. How do I check, please?