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Message 1 of 2

Primary Account HolderPIN - how to request another?

Apparently BT sent me a PIN to activate my various

extras such as BT hotspot access, parental controls

etc via snail mail. I don't recall receiving one and I can't find a

link anywhere to request another. I absolutely despise

telephone support so how can I get another PIN?

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Aspiring Expert
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Message 2 of 2

Re: Primary Account HolderPIN - how to request another?

Hi -  welcome to the forums,

 

From my own experiance, I think they'd only send you a PIN if you already had one email address as your main BT ID (the one you use for extras, like BT Sport and BT Cloud), and were trying to make a different email address your main BT ID.

 

I was able to trigger a Pin send by following the link below, and following the 'Make this BT ID my primary BT ID' link.

 

https://www.bt.com/static/wa/account/bt-id-explained/

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