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mikkel_iv
Beginner
493 Views
Message 1 of 6

Primary BT ID not recognised

I have two online accounts for our BT account. When I log into my wife's account I am getting the message that the Primary BT ID belongs to another account. But that other account is my wife's account. So the Primary BT ID is not recognised on the account it is assigned to. And therefore I cannot use the services like BT Sport that I pay for.

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5 REPLIES 5
NeilO
Moderator
Moderator
480 Views
Message 2 of 6

Re: Primary BT ID not recognised

@mikkel_iv Thanks for posting, have you tried your other BT ID online logins to see if they have been registered as the primary BT ID?

 

Only one of your ID's can be the primary and is used to access all the Extra's.  If you're still unable to access your BT ID try the helpdesk on this link and they'll be able to help.  Post back and let me know how you get on.

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mikkel_iv
Beginner
472 Views
Message 3 of 6

Re: Primary BT ID not recognised

Yes I have tried my other account and that gives same message ie. primary ID belonging to the other account.

 

I was getting in touch with the BT helpline today and got the message "average waiting time 30 mins". I am not prepared to sit and wait for 30 mins for somebody to pick up the phone to sort out an issue that is stopping me from using a service I am paying for. The only reason it takes 30 mins is because BT cares more about making a profit than providing any level of decent service to those who create their profits. This is why I was hoping this forum could help so that I wouldn't have to deal with BT helpdesk.

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gg30340
Distinguished Sage
Distinguished Sage
468 Views
Message 4 of 6

Re: Primary BT ID not recognised

It is not something that forum members can help you with. You will need to contact BT as per the link posted.

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john46
Distinguished Sage
465 Views
Message 5 of 6

Re: Primary BT ID not recognised

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read
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mikkel_iv
Beginner
433 Views
Message 6 of 6

Re: Primary BT ID not recognised

Thanks John. I actually thought BT was running the forum. My bad 😉 

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