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Contributor
314 Views
Message 1 of 6

Primary BT ID problems

I changed my primary Bt ID to my current email address but on the page where it asks me to confirm there is an error.
I have spoken to chat on 2 separate occasions and have been told there is a problem with my account and that the problem has been escalated and will get a call back. I haven't received a call back so wondered if anyone else has had the same issue
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5 REPLIES 5
Moderator
Moderator
219 Views
Message 2 of 6

Re: Primary BT ID problems

Hi rb31,

 

I am sorry to hear you are having problems with your BT ID. I'll be able to help, please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Contributor
201 Views
Message 3 of 6

Re: Primary BT ID problems

Hi paddyb

 

thanks for replying

i have sent the details

 

thanks

 

Rb31

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Contributor
162 Views
Message 4 of 6

Re: Primary BT ID problems

Hi paddyb

 

still not had a response as yet

 

thanks

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Moderator
Moderator
144 Views
Message 5 of 6

Re: Primary BT ID problems

Hi rb31,

 

Thanks for posting. I can see our tech team tried to call you on the 29/08 but couldn’t reach you. Not to worry, we’ll get this picked up again today and will be in touch shortly.

 

Cheers

 

David

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Contributor
139 Views
Message 6 of 6

Re: Primary BT ID problems

Hi david

 

thanks for that 

I couldn't retrieve any messages on my phone if one was left sorry

 

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