I am sorry to hear that your Husband has been unwell. I wanted to speak with you today to try and get his access back so I checked your account with your contact information and called you. The option to reactivate it should now be there for him. I'll try you again in 10 minutes and then PM you if I don't get an answer.
Daniel you are fabulous. After being in the phone last night for nearly an hour and being told no way could we get this back, you sorted this in minutes for us. We are so grateful. Reaffirmed why I've chosen to stay with BT..... 😊😊