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Ged2017
Beginner
737 Views
Message 1 of 3

Primary Email has been deleted - help

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Hi 

My husband has been unwell and in hospital. Now on the mend we've found out his email (the primary account) has been deleted. My sub account is still ok.

There is no option to reactivate 

after the year we've had I really don't want to set up a new email address and change - please help 

 

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2 REPLIES 2
DanielS
Moderator
Moderator
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Message 2 of 3

Re: Primary Email has been deleted - help

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Hi @Ged2017,

 

I am sorry to hear that your Husband has been unwell. I wanted to speak with you today to try and get his access back so I checked your account with your contact information and called you. The option to reactivate it should now be there for him. I'll try you again in 10 minutes and then PM you if I don't get an answer.

 

Thanks

 

DanielS

Ged2017
Beginner
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Message 3 of 3

Re: Primary Email has been deleted - help

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Daniel you are fabulous. After being in the phone last night for nearly an hour  and being told no way could we get this back, you sorted this in minutes for us. We are so grateful. Reaffirmed why I've chosen to stay with BT..... 😊😊