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Message 1 of 3

Primary ID

I have had a ticket open since 21/1/16 regarding an issue with my primaryID.

 

I wanted to change it to a new email address and spoke to BT about how to do this. They then deleted my old BT ID and then asked me to create a new one...so I did in hope I could make use of the extras BT offer (BT Sport mainly!)

 

I now cannot set this as my primary ID and when I go to my profile and click on 'Confirm your Primary BT ID' it says;

 

Sorry, something has gone wrong. Please try again later.

 

Today my account was deleted again and I was asked to setup a new account, so I did, but same problem.

 

Not sure what 'Please try again later' means as I have been waiting over 6 weeks for this to be resolved now.

 

I raised a complaint about me paying full price but not getting the benefits. One of the support guys I spoke to from India has closed my complaint regarding this even though I asked to keep it open!

 

Can anyone help me please??

 

Thanks!

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Primary ID

You can change your mybt ID but you are going to need mod help to change the primary id   mods will post here



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Moderator
Moderator
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Message 3 of 3

Re: Primary ID

Hi @kevalthakker1 Welcome to the forum and thanks for posting.

 

We'll be happy to help you with this if you can wait till we get to you, about 5 working days, then send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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