Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
peterukw
Beginner

on ‎12-07-2018 8h40

1,604 Views
Message 1 of 3

Primary user name and my bt user name and password

I cannot access my primary user account. After logging in to my bt to acess email so I can alter the sub email accounts all I get is

We cant find an email service associated with your current login.

Help please

Peter.

0 Ratings
2 REPLIES 2
JohnC2
Moderator
Moderator

on ‎17-07-2018 15h10

1,522 Views
Message 2 of 3

Re: Primary user name and my bt user name and password

Hi @peterukw  Sorry that you are getting this error when you try to access your email account. When did you last access your email account? 

The process is that a mailbox will be suspended if it's not logged into within 90 days.  After this time, there is a window of a further 60 days to re-activate the mailbox before it is permanently deleted.  You can read more info about this here: Why has my BT Email address been suspended or deleted? 

Thanks
John

peterukw
Beginner

on ‎19-07-2018 9h38

1,498 Views
Message 3 of 3

Re: Primary user name and my bt user name and password

Thanks I have now sorted it out with BT direct and all now working.

0 Ratings