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Message 1 of 3

Primary user name and my bt user name and password

I cannot access my primary user account. After logging in to my bt to acess email so I can alter the sub email accounts all I get is

We cant find an email service associated with your current login.

Help please

Peter.

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2 REPLIES 2
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Message 2 of 3

Re: Primary user name and my bt user name and password

Hi @peterukw  Sorry that you are getting this error when you try to access your email account. When did you last access your email account? 

The process is that a mailbox will be suspended if it's not logged into within 90 days.  After this time, there is a window of a further 60 days to re-activate the mailbox before it is permanently deleted.  You can read more info about this here: Why has my BT Email address been suspended or deleted? 

Thanks
John

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Message 3 of 3

Re: Primary user name and my bt user name and password

Thanks I have now sorted it out with BT direct and all now working.

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