Problem Forwarding or Replying to E-mails

[Doug_Adams]

Just in the last week or so, I have had an odd problem replying to or forwarding e-mails.   When I try to do either the format of the e-mail I am replying to or forwarding becomes jumbled, including lines of what look like basic coding/formatting instructions.   Any ideas?   Help, please!

Doug Adams

[DavidM]

Hi Doug_Adams,

Thanks for posting. This sounds a little unusual. Does Help with BT Yahoo! Mail help at all? Maybe @Andy_N can help?

Cheers

David

[Andy_N]

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@Doug_Adams wrote:

Just in the last week or so, I have had an odd problem replying to or forwarding e-mails.   When I try to do either the format of the e-mail I am replying to or forwarding becomes jumbled, including lines of what look like basic coding/formatting instructions.   Any ideas?   Help, please!

Doug Adams

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Hi Doug.

Is it still a problem ?

A few questions if you don't mind.

How are you sending emails ? Is it via webmail using a browser (if so which one), a mail client program such as Outlook or Thunderbird - or perhaps via a smartphone/tablet app ?

Are you on BTYahoo still or BTMail ?

I assume that a new email is ok ?

If I initially assume it's via a browser, then it could be a number of things - including an interferring security product (e.g. anti-virus or other) which has had an update. A settings issue within the browser, again perhaps due to an update - but something doesn't like the update.

[Doug_Adams]

Hi,   Andy,   Sorry, been away.   Yes I still have the problem.   The only thing I can (I think) rule out is the browser as I get exactly the same situation using Internet Explorer or Firefox   Newly created e-mails are perfect.   Doug

[Andy_N]

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@Doug_Adams wrote:

Hi,   Andy,   Sorry, been away.   Yes I still have the problem.   The only thing I can (I think) rule out is the browser as I get exactly the same situation using Internet Explorer or Firefox   Newly created e-mails are perfect.   Doug

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Thanks for the extra info.

I was initially wondering if it was due to a mis-key pressed, for example in Firefox pressing Ctrl-Shift-C gives a web developer inspector display - so quite easy to press the Ctrl and Shift together perhaps when using a single upper case c. But that would affect new as well.

Typically when replying or forwarding emails, the formatting comes from the original email - hence the reason it's fine for new emails.

You can change the formatting by using one of the options in webmail, possibly the double back-arrow ( << ). Not too sure about other options.

I'm sure it's something along those lines.

[Doug_Adams]

Andy,   I've checked what I can (technically illiterate) and also restored the system back a month (before the problem started) but to no avail.   It's a nuisance but I'll live with it until some other piece of upgrading software cancels out whatever did this!   Again, thank you.   Doug