Problem Migrating to Bt Infinty from Zen Fibre lite
Received Mac code from Zen 30/1/13 and passed to BT with my order 4/2/13. Broadband activated as estimate 11/2/13 and continued until 14/2/13. On 15/2/13 reported loss of internet access as fault. Eventually BT advised that the order was cancelled as a result of Zen using the Mac code they issued to claim back the service. Zen state this is not possible, so what to do now to resolve issue I am not sure. Any suggestions welcome.