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rawsmith
Newbie
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Message 1 of 2

Problem Migrating to Bt Infinty from Zen Fibre lite

Received Mac code from Zen 30/1/13 and passed to BT with my order 4/2/13. Broadband activated as estimate 11/2/13 and continued until 14/2/13. On 15/2/13 reported loss of internet access as fault. Eventually BT advised that the order was cancelled as a result of Zen using the Mac code they issued to claim back the service. Zen state this is not possible, so what to do now to resolve issue I am not sure. Any suggestions welcome.

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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Problem Migrating to Bt Infinty from Zen Fibre lite

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

They can be contacted using this link BT Care Team

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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