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colin33
Beginner
261 Views
Message 1 of 4

Problem claiming pre paid mastercard

Hello,

 

I've been trying to claim the £125 pre paid mastercard but it says im not eligable...

 

I've done everything I needed to, ordered on bt.com, waited until it was up and running ect but it still won't let me. It's quite frustrating at this stage, can someone help me please.

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3 REPLIES 3
NeilO
Moderator
Moderator
248 Views
Message 2 of 4

Re: Problem claiming pre paid mastercard

Hi @colin33 if you get in touch with the vouchers team on this link they'll be able to help you with that.

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colin33
Beginner
230 Views
Message 3 of 4

Re: Problem claiming pre paid mastercard

Done. How long does it usually take for a reply?
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NeilO
Moderator
Moderator
218 Views
Message 4 of 4

Re: Problem claiming pre paid mastercard

@colin33 I believe they are taking approximately a week to respond at the moment. 

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