have you turned of smart setup
have you split the networks
Just connect your laptop with the Ethernet cable that came with the hub.
Thank you licquorice, I've found the cable and connected my laptop to the Hub/internet so that's super. However the issue of not being able to connect my laptop wirelessely to the web remains. I have tried both options that imjolly kindly suggested in the post no 2 on this thread but neither of them have made a difference. If anoyone has another idea of what I could try please write - many thanks 🙂
Reset the home hub to factory default just in case the wireless password has been changed.
You can then connect using the wireless pasword on the card.
Just to clarify, it is the wireless passkey that you use and not the Admin password.
Thank you Keith and gg30340, will try reseting the hub tomorrow morning and see if I have any luck, will keep you posted.