The moderators of the forum have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.
Thanks for the posts. i am really sorry for the problem you are having. Sounds like you are stuck in an awful loop. To be honest I cant even offer advise without taking a look from my end. I am however pretty certain I can help once I have your details.
Click on my username (SeanD) and you will see the 'Mods contact link' under the 'About me' section of my profile. Once we have your details I can check from the admin side to find out what has gone wrong here.