I had to report a significant drop in speed over two weeks ago, after waiting five days or so to see if speed came back up, trying all the usual things like changing filters ect. Speed had dropped from 1700 kbs to 133kbps. I never get more than 2000kbps anyway.
Reported fault and after speaking to a guy in India, the speed went up to 700kbs and he said it was sommat to do with my profile.
An engineer came out 4 days later, fiddled about for an hour or so, put new plate on socket, to do away with filters and when he left the speed was back up to 1700 kbps. The next day it started dropping again, until it was almost as bad as it was when I reported the fault.
Emailed again to say I was not still happy, and after a couple of days was contacted by a nice Irish lass, who fiddled about with something and then she told me I would start to see a difference over the next 10 days. Well the speed did double, but since then has steadily fallen back. Today, Sun 20/3/11 at about 6 am it was back to 130 kbps...exactly where I started more than 2 weeks ago !
These are my stats from my broadbandspeed:
|Today 07:12||139 kbps (17.4kB/s)||198 kbps (24.8kB/s)||Share|
|Today 06:34||132 kbps (16.5kB/s)||224 kbps (28kB/s)||Share|
|Yesterday 09:30||543 kbps (67.9kB/s)||370 kbps (46.3kB/s)||Share|
|Yesterday 08:17||487 kbps (60.9kB/s)||351 kbps (43.9kB/s)||Share|
|Yesterday 00:25||493 kbps (61.6kB/s)||376 kbps (47kB/s)||Share|
|Yesterday 00:24||609 kbps (76.1kB/s)||373 kbps (46.6kB/s)||Share|
|Friday 17:37||590 kbps (73.8kB/s)||377 kbps (47.1kB/s)||Share|
|Friday 11:11||589 kbps (73.6kB/s)||372 kbps (46.5kB/s)||Share|
|Friday 08:29||549 kbps (68.6kB/s)||368 kbps (46kB/s)||Share|
|Friday 06:17||590 kbps (73.8kB/s)||374 kbps (46.8kB/s)||Share|
|Thursday 23:55||245 kbps (30.6kB/s)||374 kbps (46.8kB/s)||Share|
|Thursday 17:26||245 kbps (30.6kB/s)||380 kbps (47.5kB/s)||Share|
|Thursday 16:05||246 kbps (30.8kB/s)||374 kbps (46.8kB/s)||Share|
|Thursday 13:57||245 kbps (30.6kB/s)||380 kbps (47.5kB/s)||Share|
|Thursday 13:33||320 kbps (40kB/s)||379 kbps (47.4kB/s)||Share|
|Thursday 13:11||244 kbps (30.5kB/s)||380 kbps (47.5kB/s)||Share|
|Thursday 12:44||246 kbps (30.8kB/s)||379 kbps (47.4kB/s)||Share|
|Wednesday 18:59||246 kbps (30.8kB/s)||374 kbps (46.8kB/s)||Share|
|Wednesday 17:34||244 kbps (30.5kB/s)||372 kbps (46.5kB/s)||Share|
|Wednesday 17:27||246 kbps (30.8kB/s)||375 kbps (46.9kB/s)||Share|
|Wednesday 17:25||237 kbps (29.6kB/s)||374 kbps (46.8kB/s)||Share|
|Mar 14, 08:19||1461 kbps (183kB/s)||378 kbps (47.3kB/s)||Share|
|Mar 14, 08:18||1474 kbps (184kB/s)||363 kbps (45.4kB/s)||Share|
|Mar 11, 00:12||729 kbps (91.1kB/s)||368 kbps (46kB/s)||Share|
|Mar 10, 08:26||749 kbps (93.6kB/s)||373 kbps (46.6kB/s)||Share|
|Mar 9, 17:13||1707 kbps (213kB/s)||375 kbps (46.9kB/s)||Share|
|Mar 6, 23:26||130 kbps (16.3kB/s)||381 kbps (47.6kB/s)||Share|
|Mar 6, 12:54||131 kbps (16.4kB/s)||380 kbps (47.5kB/s)||Share|
|Mar 6, 10:20||131 kbps (16.4kB/s)||379 kbps (47.4kB/s)||Share|
|Mar 6, 09:54||133 kbps (16.6kB/s)||344 kbps (43kB/s)||Share|
I'm on Option3 and have never had a problem like this for the 3 years BT has been the ISP. The set up of the Hub is exactly as it always has been. Nowt has changed with our set up of equipment .
To say I am teed off would be an understatement, cos I just am not getting the service I am paying for and haven't for almost 3 weeks now.
Any advice please?
Solved! Go to Solution.
welcome to the forum
it would help if you can post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected to the NTE5 master or test socket or somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
Is this what you mean?
|Connection time||0 days, 9:05:38|
|Noise margin (Down/Up)||17.3 dB / 13.0 dB|
|Line attenuation (Down/Up)||62.0 dB / 31.5 dB|
|Output power (Down/Up)||11.0 dBm / 11.9 dBm|
I am connected to the test socket without filter plate as advised by the Irish lassie. There are no phone extension sockets anywhere. The engineer tested the quiet line, did detect a problem with corded phone so that's been taken off and we are just using hub phones.
Hope that's what you wanted to know. I am not very techie :(( as you can see.
Thanks for a prompt response.
that's the stats.
your speed is very low and your noise margin is high at 17.3 as normal about 6.
If you use the corded phone (not hub phone) to try the quiet line test do you hear a crackle or interference on your line? surprise if engineer heard a problem that he didn't do something about it
Sorry for delay. My corded phone is not working to be able to test, but I believe the engineer tested all that. The speed sank to a new low last night 78kbps, and I got the cannot connect to hub message early this morning. After an hour or so it connected and the speed was 128 kbps, which it has stayed at all day.
I had a whinge on my facebook status and I guess cos I mentioned BT in it it appeared on a BT page. I was contacted by a nice chap from the BTCare team who says he will solve the problem to it's resolution. I don't know if it's a coincidence, but the speed has trebled within 30 mins of me completing yet another form with BT Care from the link he sent me.
After having that whinge on my facebook status about 3 weeks of dropping speed with BT and being 5 days in to yet another 10 day training period , and status appearing on the BT page, I was contacted by Darren. I duly filled in yet another form and Darren contacted me by phone. I left the line for the rest of the 5 day period and today suddenly the connection dropped off altogether. On resetting the hub, the speed has gone up to 1040mbps. Darren has phoned to confirm the speed is up and the line is looking good. Long may it last.
It seems that if you mention BT on your facebook status, your comment is transferred to the BT pages......as I have just had to tell a former pupil writing "bt" instead of "but" that all his messages are appearing on the BT pages:))
Thanks for help in the forum.