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Shepdye
Beginner
228 Views
Message 1 of 2

Problem moving house

I moved house recently and had a date for my broadband and phone to be changed over yesterday. At 5pm my phone and Internet were not yet working so I spoke to bt who advised me to wait until today. I still have nothing so have just spent a frustrating hour on hold with no explanation other than there was some sort of delay to the broadband order. I have no idea what to do, please help.
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1 REPLY 1
DavidM
Moderator
Moderator
226 Views
Message 2 of 2

Re: Problem moving house

Hi Shepdye,

 

Welcome and thanks for posting. I’m sure our order team can sort this out for you.  I’ve dropped you a private message which will include the link to our order team so you can online chat with them.  The team is based in the UK and will own your complaint until everything is sorted out.

 

Should you have any further problems after speaking with this team please let us know.

 

Cheers

 

David

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