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Hugz34
Beginner
701 Views
Message 1 of 7

Problem ordering BT Mobile

I'm looking into having a contract mobile but when I'm applying it keeps coming up with sorry does not have an account

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6 REPLIES 6
RobbieMac
Moderator
Moderator
675 Views
Message 2 of 7

Re: Problem ordering BT Mobile

Hi @Hugz34

 

Welcome to the forum and thanks for your post!

 

Sorry you're having problems ordering BT Mobile.  You'll still be able to order BT Mobile even if you don't currently have a BT account.  The only difference is that BT Broadband customers would receive a discount.

 

Check out this link to place your order - Mobile Phones and 4G Handsets

 

Post back and let me know how you get on with this.

 

Cheers,

 

Robbie

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Hugz34
Beginner
655 Views
Message 3 of 7

Re: Problem ordering BT Mobile

Thank you for getting back to me I have been a customer for over a year. I was looking at a handset but it just goes on to a sim card
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RobbieMac
Moderator
Moderator
650 Views
Message 4 of 7

Re: Problem ordering BT Mobile

Hi @Hugz34

 

Thanks for posting back and apologies for the mix up!

 

Did you try placing your order using the link in my last post?  If you're still having problems you can place an order by calling us on 0800 100 400.  Do keep me posted.

 

Cheers,

 

Robbie

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Hugz34
Beginner
639 Views
Message 5 of 7

Re: Problem ordering BT Mobile

Hi no it keeps coming up with this Sorry…

This customer does not have BT Mobile
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
633 Views
Message 6 of 7

Re: Problem ordering BT Mobile

Are you using thiis page, and selecting a BT Mobile plan?

 

http://www.productsandservices.bt.com/mobile/phones/index.html

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RobbieMac
Moderator
Moderator
629 Views
Message 7 of 7

Re: Problem ordering BT Mobile

Hi @Hugz34

 

Apologies you're having problems placing your order for BT Mobile.

 

Send us over your details and we'll give you a hand from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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