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liker
Beginner
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Message 1 of 26

Problem to connect with EA servers.

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Hello, i can not connect with EA servers from origin on my PC. I trace my route to EA servers, by Ultima Online Trace Utility and it shows me i have 100% packet loss with 3 hosts, it looks like i need to open some ports.

I already open ports like this https://scr.hu/BmOl94 and i still have this problem with connection.

This is the screen from UOT: https://scr.hu/dD0r0X

 

i'm connected to router by LAN cable. what's wrong ? why i have there 100% loss packet ? 

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john46
Distinguished Sage
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Message 2 of 26

Re: Problem to connect with EA servers.

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there is no packet loss on hope 2/3 10 they are just routers that are set not to respond to pings and that is quite normal
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Liam_
Recognised Expert
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Message 3 of 26

Re: Problem to connect with EA servers.

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The trace looks ok inside the BT network.  Some routers are configured not to respond to ping so can be a normal result.  Your problems begin once you transfer to the Akamai network.  Latency increase.  The EA server 159.153.226.65 is not responding here either.  I don't use a hub so that's not the issue.   Looks like an EA problem.

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john46
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Message 4 of 26

Re: Problem to connect with EA servers.

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fully agree with Liam_ Locks very much like an EA server issue
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liker
Beginner
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Message 5 of 26

Re: Problem to connect with EA servers.

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I spoke with EA support on live chat and the guy told me i need to change port forwarding. I think i did it right, just want to make sure is not problem with my internet. I gonna speak to them again when i finish work and we will see what they will tell me now. Thanks guys
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liker
Beginner
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Message 6 of 26

Re: Problem to connect with EA servers.

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Could anyone trace route for same server and put a screen here ? I just want to compare both results. Sorry for Double post, can not edit my last post
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Jonkarra
Expert
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Message 7 of 26

Re: Problem to connect with EA servers.

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You only need to open inbound ports not outbound ones. What are you trying to do exactly ? The only reason on origin you would need to open ports is to host a game or join in a game that uses a Peer 2 peer connection type(Not many do P2P).

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Liam_
Recognised Expert
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Message 8 of 26

Re: Problem to connect with EA servers.

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The problem starts as soon as you hit the EA network. 159.153.92.10 unreachable.

Latency increase at 4.79.23.202 (Level 3 Communications, Inc.  Colorado)

 

PS C:\Users\Administrator> tracert 159.153.226.65

Tracing route to fert01.abn-iad.ea.com [159.153.226.65]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2     7 ms     7 ms     7 ms  217.32.142.107

  3     7 ms     7 ms     7 ms  217.32.142.158

  4    13 ms    13 ms    13 ms  212.140.206.10

  5    27 ms    16 ms    20 ms  213.120.162.65

  6    30 ms    20 ms    13 ms  31.55.165.107

  7    16 ms    13 ms    13 ms  109.159.250.48

  8    21 ms    23 ms    23 ms  core2-te0-13-0-15.ilford.ukcore.bt

  9    24 ms    24 ms    24 ms  peer5-te0-0-0-17.telehouse.ukcore.

 10    24 ms    23 ms    23 ms  t2c4-et-8-1-0-0.uk-lon1.eu.bt.net

 11    21 ms    20 ms    21 ms  5-2-1.ear2.London15.Level3.net [21

 12     *        *        *     Request timed out.

 13    95 ms    96 ms    95 ms  4.79.23.202

 14     *     159.153.92.10  reports: Destination net unreachable.

The Dublin server result.

PS C:\Users\Administrator> tracert 159.153.34.179

Tracing route to 159.153.34.179 over a maximum of

  1     1 ms    <1 ms    <1 ms  192.168.0.1

  2     8 ms     6 ms     6 ms  217.32.142.107

  3     7 ms     7 ms     7 ms  217.32.142.158

  4    13 ms    13 ms    13 ms  212.140.206.18

  5    13 ms    13 ms    14 ms  213.120.162.65

  6    15 ms    14 ms    14 ms  31.55.165.107

  7    13 ms    13 ms    13 ms  109.159.250.54

  8    23 ms    23 ms    23 ms  109.159.255.217

  9    22 ms    21 ms    20 ms  core3-te-0-9-0-2.f

 10    23 ms    23 ms    23 ms  213.137.183.34

 11    21 ms    20 ms    21 ms  ldn-b3-link.telia.

 12    21 ms    26 ms    20 ms  ldn-bb3-link.telia

 13    30 ms    29 ms    30 ms  dln-b1-link.telia.

 14    34 ms    33 ms    34 ms  bioware-ic-147166-

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

All the way to:

30     *        *        *     Request timed out.

The Netherlands server result.

C:\Users\Administrator>tracert 185.179.200.210

Tracing route to hosted-by.i3d.net [185.179.200.210]

over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1

  2     7 ms     7 ms     7 ms  217.32.142.107

  3     7 ms     7 ms     7 ms  217.32.142.174

  4    13 ms    13 ms    13 ms  212.140.206.18

  5    33 ms    35 ms    22 ms  213.120.162.65

  6    14 ms    14 ms    15 ms  31.55.165.107

  7    14 ms    13 ms    13 ms  109.159.250.50

  8    20 ms    19 ms    19 ms  109.159.250.148

  9    23 ms    24 ms    23 ms  peer5-te0-10-0-12.telehouse.ukcore.bt.net [62.17

2.102.33]

 10    23 ms    23 ms    23 ms  195.66.226.41

 11   179 ms   179 ms   179 ms  ae-2.cr-01-lhr.uk.seacomnet.com [105.16.35.1]

 12   179 ms   179 ms   179 ms  xe-0-1-0-6.cr-01-cpt.za.seacomnet.com [105.16.11

.177]

 13   178 ms   178 ms   179 ms  xe-0-0-0-8.cr-01-jnb.za.seacomnet.com [105.16.9.

177]

 14   177 ms   176 ms   176 ms  xe-1-0-0-0.er-02-jnb.za.seacomnet.com [105.16.29

.10]

 15   179 ms   177 ms   179 ms  ae-2-156.customer-gw-teraco-data-environments.er

-02-jnb.za.seacomnet.com [105.22.41.38]

 16   176 ms   177 ms   176 ms  196.10.98.34.teraco.co.za [196.10.98.34]

 17   181 ms   180 ms   180 ms  hosted-by.i3d.net [185.179.200.210]

Trace complete.

 

Some reports online of EA having issues over the last few days.

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liker
Beginner
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Message 9 of 26

Re: Problem to connect with EA servers.

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What is exacly a different between ? They just told me to configure port forwarding in my router and I did it. Origin is connected to network, but when im trying to find any game in battlefield 1 it is saying me something like 'you can not Connect with EA servers, your internet connection is too poor, try again later'. I will be at home 22.30 then I will speak to them again.
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Jonkarra
Expert
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Message 10 of 26

Re: Problem to connect with EA servers.

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Like I said the only time you need to forward ports is if you require people to connect inbound to you. For battlefield 1 I believe the servers are hosted so no player hosts or peer 2 peer. The ports they've asked you to forward are for HTTP/HTTPS ie the ports used by the origin client connecting out to origin so you can view information. if you are using a HomeHub then the ports required outbound will be open as standard. Have you tried rebooting both your router and your PC?

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