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Nc35
Beginner
902 Views
Message 1 of 5

Problem with Master socket - Please help

Hi Everyone
Moved into a new home with BT Broadband.
Having a nightmare with the broadband being slow or running quite well. Speeds between 0.3Mbps and 11.4Mbps. Upload rate never rises above 0.8Mbps.
BT are warning of a £130 charge if an engineer come out and finds a problem with wiring within the house.
So anyone know how the master box should be wired? As I understand we have the newer socket with built-in filter.
There are two tiny wires one orange & one white going into sockets B & A on the openreach side of the socket.
Is this correct? Is there anything else that I can check?
Thanking you in anticipation

0 Ratings
4 REPLIES 4
peterh0001
Contributor
890 Views
Message 2 of 5

Re: Problem with Master socket - Please help

Hi

 

You need to plug into the test socket (using a microfilter as you are bypassing the filter) and run a BTW speedtest and a quiet line test and post the results.  Also post your router stats.

 

That will allow the forum to see what the problem is.

 

 

0 Ratings
Nc35
Beginner
884 Views
Message 3 of 5

Re: Problem with Master socket - Please help

Thanks Peter

Should have mentioned that I have removed the faceplate and tested with a filter with the same results. 

Not sure what a BTW and quiet line test are will have a google. 

0 Ratings
Nc35
Beginner
878 Views
Message 4 of 5

Re: Problem with Master socket - Please help

Learn something new everyday lol. 

Quiet line test has a low whistle sound in the background. 

BTW test

DL 4.2Mbps

UL 0.13Mbps

Ping 0.00

 

Hope this helps 

0 Ratings
Webby
Distinguished Sage
870 Views
Message 5 of 5

Re: Problem with Master socket - Please help

You need to report a noisy line fault to 0800800151

Once the noise issue is fixed, the broadband speed will return.

Don't mention issues with your broadband when you call to report the noisy line.
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