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Thanks for your reply john,
There is nothing making the noise, is just that the wire in the master socket bcame loose (Terminal 5) here is a picture:
Would this count as internal wiring?
you should be able to push wire back into terminal 5 without need to engineer. you need an IDC tool - just google
Try stripping the insulation and use a pair of pliers, that's what some BT engineers do I believe.
think it was insulation - the plastic coating but normally you just push the wire in with plastic coating on with correct IDC tool and it will cut through plastic coating to make the connection. is that not how the other wire is connected?
Which one is the insulator?
I said the inusalation, i.e. the PVC covering that insulates the wiring. Stripping it and inserting the bared conductor with piers ensures a better connection. Sometimes using the insertion tool does not always cause the PVC to be cut through and thi can also cause problems.