cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Expert
161 Views
Message 1 of 2

Problem with my BT TV order

There is very ambiguous question about receiving BT Sport in HD on the order process online. I seem to have plumped for the wrong option, and the online chat was of no use.

My understanding, and maybe I'm wrong, is that if you take the HD Extra pack for £4 you get BT Sport in HD for free. My order confirmation email says that I will be charged £3 for HD Extra, and £3 for BT Sports HD. All I want to do is change this (and my service doesn't start til July) without making the dreaded call to BT customer service.
0 Ratings
1 REPLY 1
Highlighted
Moderator
Moderator
135 Views
Message 2 of 2

Re: Problem with my BT TV order

Hi GarethW,

 

Thanks for your post and welcome back!

 

Apoloies for the mix up with the order confirmation.  The HD extra pack is to watch channels like FOX HD, Nat Geo HD, Comedy Central HD etc.  This is different to the BT Sport HD pack.

 

If you send over your details we'll check your order and give you a shout back to confirm everything.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch.

 

Cheers,

 

Robbie

0 Ratings