Problem with no signal for BT sport on my BT DTR4000 box

[MATTHEWATLANT0S]

Hello,

I am using a Netgear modem ac1200 wifi, I can connect to the internet but cannot get the BT sport signal into my BT DTR400 box, i an using two ethernet adaptors from BT when i switch my tv and BT box on and try to watch BT sport the following error comes up on the screen IPC6023. 

Any help to fix this problem would be great.

Thanks

Matthew

[Keith_Beddoe]

Its possible that your modem/router does not support multicast. BT Sport, and the other extra channels are delivered using multicast.

I have moved your post to this thread, as its most likely a networking issue.