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martinfromdorset
Beginner
574 Views
Message 1 of 4

Problem with where BT think my house is.

Hello guys I really dont know how to get this fixed, I am in a fairly new build property and have been here almost 18 months now.

Every now and then I visit https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx to see when I can get fibre

 

So the problem is BT thinks my house is nowhere near the fibre cabinet but in fact I am quite close enough that "old" neighbours can get it no problem as it shows the houses they are in located in the right place?

 

Easiest way to explain it is say I live in a row of houses number 1-10 numbers ...house number 1-4 can get fibre and show up on the map as next to the cabinet numbers 7-10 are the same. the newer houses built but in the same row but are now number 5 and 6 show on the BT map as almost a whole other village away?

 

How do I get this sorted out?

 

Cheers

Martin

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3 REPLIES 3
martinfromdorset
Beginner
570 Views
Message 2 of 4

Re: Problem with where BT think my house is.

This is my next door both sides have the same results

 

Telephone Number 01297------- on Exchange HAWKCHURCH is served by Cabinet 1

 

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martinfromdorset
Beginner
569 Views
Message 3 of 4

Re: Problem with where BT think my house is.

This is my house

 

Telephone Number 01297---- on Exchange HAWKCHURCH is served by Cabinet 1

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

Other Offerings

     

Availability Date

       

Premise environment

Status

WBC ADSL 2+Up to 1--1 to 3.5Available--------
WBC ADSL 2+ Annex MUp to 1Up to 0.51 to 3.5Available--------
ADSL MaxUp to 1--0.75 to 2.5Available--------
Fixed Rate1 ----Available--------
ADSL Multicast------Available--------
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
541 Views
Message 4 of 4

Re: Problem with where BT think my house is.

Unfortunately the only people who can help with this, are the FTTP team on 0800 587 4787.

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