Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 3

Problems and its not even installed yet

Anyone else experiencing very worrying issues with BT and not even installed?

My first is the it is not my install date and my router isnt here.

My second is that i called yesterday to ask about this and the guy said his phone was too busy to deal with my query right now and can he call me back. This is after waiting in the que for over half an hour. He then didnt call me back! So i end up calling again, waiting another 45 mins to be told oop soz. And thats about it.

My third is today its my install date and my time is between 1 and 3pm... but then i get a call from the engineer at 8am asking to come early around 9am because his first job is a no show. So i cancel my Dr.appt rearrange with work and say yes.

10am comes no engineer, text him to ask where he is and get a reply saying its between 1 and 3 pm!!!! 


I reply saying no, you called me and he says oh i called the wrong person. At this point in time im wondering if i should just cancel as this does not seem like a reputable company at all!

0 Ratings
Message 2 of 3

Re: Problems and its not even installed yet

the engineer is from openreach and would have been the same person whichever ISP you chose as openreach work for all apart from virgin  hopefully you now have hub and ready for engineer between 1/3pm

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Message 3 of 3

Re: Problems and its not even installed yet

It wasnt here. And we did have issues unfortunately, as said before what an aweful first impression

0 Ratings