Problems closing account of deceased parent

[Mac170]

My father passed away recently and as executor I contacted BT to get a final bill which I believe includes broadband and possibly BT sport  and to close the account and to disconnect the phone. I contacted the bereavement department who informed me there was another person named on the account who we have never heard of and that it would need to be looked into and they would call me back the next day, This did not happen so after several days I decided to use the online notification of death to see if this would prompt a response but have heard nothing since. Since no one is living in the property I would like to find a way to resolve this fairly soon and his bank account will shortly be frozen so BT will be unable to take any more payments but I am stuck trying to make sure any outstanding debts are paid in full and the account terminated

[pottyperson]

I'm asking the forum moderators (BT staff) if they can help you. They will post here in due course.

[PaddyB]

Hi @Mac170,

Thank you for posting. I'm really sorry to read about your Father's passing and for the problems you've had in getting the account closed. If you send me your details, I'll be able to help you with this.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy