Having recently been transferred by BT to Digital Voice, (DV) I thought it would be a good idea to warn others of problems this has raised, as BT failed to notify of such consequences of the switch to DV.
1. We have had the BT 8600 cordless telephone Answering Machine System for well over a year(?) working without problems, all recorded messages awaiting for us when we returned home with flashing green light on base to notify us of said calls. Once we were switched to DV this facility was removed and we had no knowledge until family/friends contacted us by other means, (mobile phone etc) to query why we had failed to return their calls. MAJOR FAILURE BY BT! It is one of their own systems yet they failed to warn customers of this loss of facility/failure of their product.
2. Prior to DV we had the luxury of 4 phones in our home, 3 BT 8600 cordless phones located in (a) hall, (base station) connected to Openreach Box in hall, (b) living room, and (c) office upstairs, together with a landline in the bedroom which worked during power cuts, (quite a few of late) this gave great peace of mind. Since DV we have lost the landline safety back up, so a power cut means no phone!
3. Reduction in quality of service inasmuch that since DV there is an occasional hiss on line during conversation, also occasionally an echo of one's conversation whilst talking, like a mobile to mobile in poor area?
Hope the above is of some information to others so they are aware of potential reduction in service by BT!
