These are the results of speed tests running every 10 minutes over a three day period. You can see the issues with the evenings clearly.
I've been asked for results with the BT speedtester so here they are Saturday morning followed by Sunday evening and then Sunday evening while signed on as speedtest@speedtest_domain. This pattern is repeated every evening.
I have received the following email from BT ( I have removed any names)
This customer is tied up with another case I am dealing with. We had a SK [ SAM KNOWS https://www.samknows.com/ ] probe sent out a week or two ago and proved there was an issue. This was escalated to BTW who confirmed there is a capacity issue in the area and they are part way through the uplift process. They are waiting on OR to provide fibres to the exchange (CAD of 28th Feb) and will then apply for an emergency PEW to get this commissioned/integrated. The current date that I have been quoted for customers to see the effect of this is early/mid March. BTW are escalating with OR to get the fibres provided sooner but nothing back on this yet.
XXXX is working on a solution to get these things on a customer facing site so that agents/customers can see if there are issues like this and when they can expect to see a resolution."
Great news to understand that the various BT arms are aware of the issue, and that we do have a capacity issue, as we expected. Thanks for all the information on here chaps, especially the detailed graphs. Let's hope the issue gets sorted, and our speeds continue to provide the level of service that the 'Infinity' product can provide.
Well it's 20:12 and I'm getting a solid 48Mb/s down on various speedtest sites, maybe the issue is fixed already ? fingers crossed....
|Duration:||3 Hours 58 Minutes|
|Message:||This Planned Engineering Work is required on the 21C Network within the (Worcester Saint Peters) region for (capacity upgrades).|