I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@corsa57 welcome to the forum and thanks for posting, we'll be happy to check your order to ensure it is progressing if you use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
just to help you and others in the future
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
Being new to the forum I am not sure if I have sent the information requested by Neil0 correctly. I did send I thought through the contact the mods link but as no reply from the mods has been received after 4 days something must have gone wrong. For the future could the mods please confirm whether or not they received the information I sent on the 18th.