Problems registering for Britbox 6 month offer - Can BT acknowledge

[Raeburn_28]

Any chance BT can provide and publish a solution for those of us having problems registering for the Britbox 6 month offer. It would help if BT published an acknowledgement on the relevant page with a solution particularly for those of us who keep seeing the red banner that states we are not broadband customers or Account Holders even though we are!

[RobbieMac]

Hi @Raeburn_28 

Welcome to the Community and thanks for your post!

Sorry that you're seeing the red banner when trying to avail from the Britbox 6 month offer.  This happens when your BTID status is set up as "Account Manager".

Can you change your account holder status so that your BTID is set up as the Account Holder?  Here is the link to show you how - What's the difference between an Account Holder and an Account Manager in My BT?

Post back and let me know how you get on with this.

Cheers,

Robbie

[Raeburn_28]

Robbie

Thanks for the reply and solution although I am already shown as the Account Holder?

[RobbieMac]

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@Raeburn_28 wrote:
Robbie

Thanks for the reply and solution although I am already shown as the Account Holder?

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OK @Raeburn_28 

Thanks for confirming that you're set up as the account holder.

Would you mind sending me over your details so that I can get this investigated? I have sent you a message to reply to. See: Private messages

Cheers,

Robbie

[Raeburn_28 · Accepted solution]

Robbie - many thanks for your help. I have logged in this morning and Britbox is now showing as one of my products and I have managed to sign up. Again many thanks to you and the team.

[JohnC2]

Hi @Raeburn_28, thanks for the update and are you happy for us to close off your case now or do you need any further assistance.

cheers

John

[Raeburn_28]

Happy for this to be closed off - thanks