Galifrey1965- Trion have said their change has made this happen.
Perhaps they should change it back!!!!!!!!!!!, As reagrds to my age it aint me having tantrum!!!! over a game.
With all due respect, NilSatisOptimum you arn't able to help with this issue as it's between BT and Trion, so getting all worked up because us gamers are complaining about something you're not interested in and not being constructive into the process is not helping. The whole point of this thread is to get the mods to notice and hopefully work something out.
They changed it away from a different port range that universities and colleges block, BT is THE ONLY provider that blocks this range and the only ISP in the world causing issues... so yes must be Trions fault (no it is their problem tho as they care about customers).
So no, they can't change it back, they have to at great expense find another solution as due to one ISP, perhaps BT should stop being so backward in everything they do?
I am not having a tantrum, I have had nothing but lies and problems with BT since they tied me into a 12m contract 3months ago I cannot get out of, this however, may give me an exit as unfit for purpose, just like their router "homehub" which won't work properly with intel network adaptors once it gets a few updates.
Just because their change made this happen does not make it their fault they are using a lejitimate port range, but I guess you cannot see that, as clearly you are dearly in love with BT, Shazzy speaks the truth.
I am also having this problem, I don't expect to pay for the most expensive BT package to be throttled when doing something as simple as playing an on-line game.
If this issue is not resolved by tomorrow i will be cancelling my account with BT.
I tried calling support to explain the problem but the Indian call centre insist there is no throttling policy, despite it being in BT's user agreement, which doesn't fill me with confidence.
same problem here 56k+ ping from 6pm ish onwords please BT fix this asap i have been with you for 6+ years and i realy dont want to look for another isp but that dosent mean i WONT start looking.
and as i have already got the game and its registerd with Rift wich means if this isnt fixed very quickly my 30days time will start ticking down and if its becouse of BT and not Rift servers i will be asking BT for another time code