I have been a loyal BT Customer for several years now. Here is my story with BT Vision
I have received a letter from BT in July / August that BT Sport is free for Customers of BT Broadband.
Naturally being a football fan, I signed up.
Received the Youview Box and everything was setup as instructed.
I can only watch internet channels as I do not have an ariel in my property.
Was Trying to watch football on BT Sport and I was getting an IPC6011 error and IPC6012 error and asked to contact BT on 0800 111 4567
On 2 Nov 2013 I had my first brush with evil (BT Customer service / Technical helpdesk in India)
I was made to factory reset the box (loose all recordings of programs) and after doing all the setup several times it worked. So out of curiosity I asked the guy if I get the same issue do I have to do the same thing again and the guy on the phone from BT said it will not happen.
It did happen again and another call and another round of resets (30 - 40 mins) it worked.
on 27 nov same issue. This time an engineer came out and he said everything was fine.
Early december same issue. So this time BT said they will send me a new Youview BOX (Guess what never turned up)
Now in January I have the issue back to haunt me. Asked them where the youview box was and the guy gave me a good answer. Was ordered but due to some technical issues BT could not place the order(funny right!!!). So I ask for customer services and he says he will transfer please hold and then got cut off from the call.
Today 04/01/2014 phoned customer services at 12:00 noon and after a few mins got connected to BT (Scottosh guy) on the phone. He reads the notes on my account and says he will get me to technical help (clueless BT India). He puts me through a queue for 30 mins and the call gets answered by Billing Department. This time the billing guy takes all the info and says he will transfer me to Technical Helpdesk (BT India). I have been in a queue for close to 70 mins this time and still no one is daring to pick my call.
I will hold as long as they are open today..... Lets see who wins!!!!!!!!!!!
BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N
Thanks for the post and welcome to the forum. Really sorry to hear of the problems you are facing with your YouView service and BT customer service. I can help.
Please drop me an email. You will find my contact link under the 'about me' section of my profile, just click on my username (SeanD). Please include your BT account details and the link to this thread.