I live out in the middle of no where so I accept my poor internet connection, but recently like a 3 months ago my internet speed has got poorer. Before, when I was downloading things on my laptop it would download at around 75 kbs but now It downloads at 20 kbs and this is a big differnce in terms of speeds I get as it has now made playing xbox live impossible where before it was possible to play online. My mother called up and they suggested a new hub, BT Home Hub 3, but this has not made any diffence.
Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
I had to make a new account as for some reason my email was not recognised by BT even though I have an email from them. Anyway as requested here are my ADSL stats
|Modulation:||G.992.1 Annex A|
|Noise margin (Down/Up):||10.2 dB / 5.0 dB|
|Line attenuation (Down/Up):||57.6 dB / 31.5 dB|
|Output power (Down/Up):||16.9 dBm / 12.4 dBm|
|FEC Events (Down/Up):||0 / 0|
|CRC Events (Down/Up):||4957 / 0|
Thanks for your quick reply, is this what you need?
My broadband always goes down so I restarted it so I could check this, it's a new router as well. Once I connect to the test socket do I post my ASDL stats again? And I will count my phone points.