cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
966 Views
Message 1 of 7

Problems with new BT Premium Email 'upgrade'

Since the 'upgrade' this week, I have been unable to search my emails. It just comes up with "search empty". 

Emails with links to Zoom and webex calls are no longer clickable. I have to click 'forward' and then as soon as I do that the link becomes clickable but if I send it is no longer clickable.

My contacts have become a mess and autocomplete no longer works.

My autosignature no longer displays and I cannot seem to edit it in settings.

The user display is horrendous and looks like something from 20 years ago. I cannot find how to change the dispplay colours and font size like I used to be able to. I am not talking about writing emails, I am talking about the actual presentation of the webpage and user experience.

I have the most up to date Chrome. I have cleared my cache. I checked that emails are written and received in rich text format.

Is there anything else I should be doing to address these issues or should I  simply be delighted that I am paying £7.50 a month for a significant, deterioration of functionality as a result of an 'upgrade'?

Thanks.

 

 

 

0 Ratings
6 REPLIES 6
962 Views
Message 2 of 7

Re: Problems with new BT Premium Email 'upgrade'

And also what Jayjayef said. Can no longer hover over names to get their email addresses
0 Ratings
915 Views
Message 3 of 7

Re: Problems with new BT Premium Email 'upgrade'

Hi @Djw67 welcome to the forum and thanks for posting. Sorry that you have a few problems with your email account. Would you be able to test on a different browser to check if you still experience the same issues and let me know how you get on?

cheers

John

0 Ratings
911 Views
Message 4 of 7

Re: Problems with new BT Premium Email 'upgrade'

Thank you. I have already tried that and it is just the same. The overall user experience is much reduced with this upgrade. The user view is awful with tiny font. I can't believe how much I am paying for this.
0 Ratings
895 Views
Message 5 of 7

Re: Problems with new BT Premium Email 'upgrade'

I agree with Djw67.  The new system is clunky and not user friendly, as well as being a throw back to ages past. Was it tested before being launched on an unwary audience base?

0 Ratings
873 Views
Message 6 of 7

Re: Problems with new BT Premium Email 'upgrade'

Hi @Djw67 thanks for confirming that for me. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to look into these issues further for you.

cheers

John

0 Ratings
870 Views
Message 7 of 7

Re: Problems with new BT Premium Email 'upgrade'

Thank you
0 Ratings