The speed I should be receiving is 2mbps, however whenever I download files - it never rises above 250kbps.
When I tried the BT speed test, it showed my download speed to be 1.82mpbs. A similar test on another site gave an almost identical result.
Has anyone got any ideas as to why this is happening?
Solved! Go to Solution.
250kbps is about right for a download speed of 2mb
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
I've just run the speed test again and got these results:
1. Best Effort Test
Download Speed - 1.57 Mbps
Download speed achieved during the test was - 1.57 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.83 Mbps
2. Upstream Test:
Upload Speed - 0.28 Mbps
Upload speed achieved during the test was - 0.28Mbps
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
your connection is fine you have nothing to worry about but please post your hub stats as well
btspeedtester looks ok with good download speed for profile but need stats from router
Here's the information about my router:
Product Name: BT Home Hub 15
Serial Number: CP0747EH3F8
Software Release: 6.2.6.E
Software Variant: BK
Boot Loader Version: 2.0.7
Product Code: 36308970
Board Name: BANT-Z
you need to go to advanced in the hub