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nvonop
Newbie
327 Views
Message 1 of 7

Problems with the Topsham Exchange?

Myself and many neighbours have been having issues over the past few months with our connections. I am currently without a connection and have an engineer coming to visit tomorrow. We are all on the Topsham exchange. Over the past couple of years a large number of new houses have been built.

Engineers have told us all that there are contention issues but nobody seems to be doing anything about it. I am posting here to make the problem public.

Every time I complain someone from BT phones to say they are sorry but they are unable to actually do anything to help.

What can I do?
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6 REPLIES 6
nvonop
Newbie
323 Views
Message 2 of 7

Re: Problems with the Topsham Exchange?

Forgot to say, engineer has been out twice already and my Internet has been down 3 times in the last month. Currently it is down for 4 days and counting......
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Distinguished Sage
316 Views
Message 3 of 7

Re: Problems with the Topsham Exchange?

Hi Welcome to the forums

If you post the full stats from your router

For homehub – type 192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

also post the full results from http://speedtester.bt.com/

or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
nvonop
Newbie
311 Views
Message 4 of 7

Re: Problems with the Topsham Exchange?

I don't actually have any Internet connection. I haven't for four days. Broadband light is black. As a result I cannot do the speed test either.

I wasn't actually posting for help, I was posting to make others aware when they check the forums that they are not the only ones in Topsham suffering from poor service. Everyone I have spoken to in my street is having issues.
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Distinguished Sage
305 Views
Message 5 of 7

Re: Problems with the Topsham Exchange?

Hi in that case i suggest you contact the forum mods at this link they should be able to get your problem sorted for you
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
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nvonop
Newbie
302 Views
Message 6 of 7

Re: Problems with the Topsham Exchange?

Ok will do. Thanks.
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Distinguished Sage
292 Views
Message 7 of 7

Re: Problems with the Topsham Exchange?

Hi Glad to help

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