Put BT mobile sim into unlocked new iphone SE and it recognised that the sim was in a different handset so I received an SMS text instructing me to install the BT Mobile Internet Profile
but if i select it and select install after entering my pin i get this error :-
Profile Installation Failed : The UUID for the profile “BT Mobile Internet” is not unique
And i cannot find any menu option in settings to check or change the existing APN settings etc .
Found a BT help page setting up my phone and all it says is to check that the carrier is BT and at version 18.1 or higher
mine shows BT-C 29.0 It goes on to say if its not then to reset network settings which didn’t help !
thank you for replying , i used the CHAT yesterday without any success all they could do was to tell me to reset my network settings on the iphone but this didnt make any difference
they then called me and put me through to a call centre which I guess was in South Wales ( judging by the accent Maybe An EE call centre in Merthyr Tydfil?)
i explained my problem again and was told to contact Apple because the settings had nothing to do with BT and all they could suggets was the same as on chat was to reset network settings
I click on your user name but nowhere can I see the link you mentioned to contact the mods
ahh how odd just tried it again after replying and i can see it now !!!
Hi - I have the EXACT same problem, I didn't think it was right for me to set a new forum post so, if I'm wrong - please accept my aplogises.
I will need special assistance as I cannot use the telephone to contact support so if it is OK, could I contact you to discuss this matter?
Hi @CarolV Welcome to the forum and thanks for posting about the problem with your BT Mobile.
As you require special assistance it would be best to contact the Mobile Chat Complaints Team who will be able to help you on the chat service in real time.
Post back and let us know how you get on with them.
i am having the same problem I have spoken to the chat team but he just told me to reset my network settings and this did not help.
please can you help me?