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ScottElliott
Beginner
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Message 1 of 8

Profile caped at 283 kbps

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Hi

 

Last week I had a number of disconects this was due to a falty filter which i have replaced with a spair one I had, the clear line test was good and the conection has been stable for over 4 days now but theres been no change in the profile I normaly get speeds over 6000kbps.

Could my profile be manually reset?

 

Thanks

Scott

 

 

 

 Download speedachieved during the test was - 0.25 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps

 

 

DSL Link Up: Down Rate=283Kbps, Up Rate=1030Kbps; SNR Margin Down=13.5dB, Up=6.7dB

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,278 Views
Message 2 of 8

Re: Profile caped at 283 kbps

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Welcome to this user forum.

 

Its an automatic process, see https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

 

A manual reset woul only be done if the connection was still low after about 10 days.

 

Just leave it all alone, and it will recover.

 

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ScottElliott
Beginner
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Message 3 of 8

Re: Profile caped at 283 kbps

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So after 9+ days of connection I lost droped conection today not sure why but there has be no change to my profile can this please be looked into

 

 

 

15:13:53, 29 Jan.DSL Link Up: Down Rate=283Kbps, Up Rate=1184Kbps; SNR Margin Down=14.6dB, Up=6.2dB
15:13:47, 29 Jan.Tunnel is down
15:13:40, 29 Jan.WAN connection ATM disconnected
15:13:32, 29 Jan.PPP LCP Send Termination Request (User request)
15:13:29, 29 Jan.PPP LCP Send Termination Request (User request)
15:13:28, 29 Jan.DSL Link Down: duration was 828329 seconds
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john46
Distinguished Sage
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Message 4 of 8

Re: Profile caped at 283 kbps

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I have asked a forum moderator to help you they will post their contact link here
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PaddyB
Moderator
Moderator
1,192 Views
Message 5 of 8

Re: Profile caped at 283 kbps

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Hi @ScottElliott,

 

I'll be able to take a look at your connection and run a few checks on your line.

 

You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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ScottElliott
Beginner
1,152 Views
Message 6 of 8

Re: Profile caped at 283 kbps

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Looks like the cap has been lifted thanks for all your help guys

 

08:48:23, 30 Jan.DSL Link Up: Down Rate=4876Kbps, Up Rate=1188Kbps; SNR Margin Down=15.1dB, Up=6.3dB
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PaddyB
Moderator
Moderator
1,121 Views
Message 7 of 8

Re: Profile caped at 283 kbps

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Hi @ScottElliott,

 

Thank you for taking my call yesterday. I've tested your connection today and your sync speed has increased to 7143 Kbps. This has enabled a profile of 6093 Kbps.

 

I'll be back in touch at the end of the week to see how the connection is preforming.

 

Thanks

 

PaddyB

 
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PaddyB
Moderator
Moderator
1,098 Views
Message 8 of 8

Re: Profile caped at 283 kbps

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Hi @ScottElliott,

 

I gave your mobile a quick call, I'm sorry I didn't get speaking to you. I've tested your connection and its looking pretty good. The profile has increase to 6301 Kbps. The connection has been nice and stable with no drop outs over the last 3 days.

 

Thanks

 

PaddyB

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