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Message 1 of 3

Promised that my billing issues would be resolved but nothing!!

In May 2014 I cancelled my contract as I was moving home.  For some reason I was given BT Sport for free without my knowledge of having it.  in August 2015 (13 months later) I start receiving bills.  The first one taken from my account without my knowledge.  I cancelled the DD and a month later I get a reminder to pay £33.  I called and was passed between department a number of times over a number of days and finally I get somewhere.  Yes my August bill would be refunded and Yes no more bills would be sent out.  Yet today I have been sent another bill of £37!!  I am so frustrated, not only have I not had any BT product for 14 months each department promises me it will be sorted and the next tells me no you should pay it in your final bill.  This really needs sorting and I cannot keep being given false information and promises by online chats and billing teams over the phone!  Somebody please help me!!!

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Promised that my billing issues would be resolved but nothing!!

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks








This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it





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Message 3 of 3

Re: Promised that my billing issues would be resolved but nothing!!

Hi Jawebb79,


I'll be able to take a look at the details of your complaint. Please send me in your details using the "Contact The Mods" link found in my profile.






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