Same here, I submitted the pure card application and waited over 30 days, then I used the "contact us" system to chase it up. I received the card yesterday. I immediately loaded £75 on to my BT account and destroyed the card (just in case something else went wrong!).
Hi Kellaway86 and poucher69,
I am really sorry to hear about the problems you have had in receiving your Pre Paid Visa card. I'll be able to chase this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks for the fast reply. I have filled in and submitted the details your require.
Many Thanks Dan
I have the same issue as many of the others, but couldn't find the "Contact The Mods" link.
I filled out the claim form and received confirmation of my claim on 8/6/15, but the card didn't arrive within the 30 days.
So I filled out the contact BT form on 8/7/15 and then received another email as before saying I need to wait another 30 days!
I then received an email saying that they'd confirmed that I was eligable for a Sainsbury's Gift Card - this was not the deal - it should be the Pre-Paid Visa Card.
Please could you assist in resolving this?