I'm sorry about the problems claiming your visa card, we can chase this up for you. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Disappointed to report that I have similar problem.
I have sent a follow up email today but feel deeply frustrated that the administration of this scheme is so flawed and promises are broken in such a cavalier fashion. It is clear from this forum thread that there are basic problems here that are simply not being addressed - other than by kind intervention of the mods from time to time.
Can a BT moderator please get in touch with me as well?
Same story here as with everyone else.
Any help much appreciated.
I have same issue as everyone else fibre optic package ordered in May installed June been chasing her reward card since .
was confirmed I was entitled and have been advised 3 times that I will have in next 10 days . Six weeks on and 4 emails latter still waiting , what a shambles
@Kuzey101 Apologies for the delay coming back to you. I see it has been a few days since you posted. Have you received the card now? If not post back and we'll chase it up for you from here.
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