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Aspiring Contributor
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Message 1 of 13

Pure Prepaid Visa Card

Hi, I received the Pure Card, it then had to be ree-issued. This was done on the 2nd Feb and I was told I would receive it should arrive within 14 days but didnt arrive. I have had a series of confusing and differing emails telling me when I should expect it, which is by the end of this week / tomorrow.

I would appreciate it if someone can look into this for me as I'm not confident about the information I've been provided.

Thanks

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12 REPLIES 12
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Distinguished Sage
356 Views
Message 2 of 13

Re: Pure Prepaid Visa Card

Please use this form to chase up your Gift Card.

https://bt.custhelp.com/app/contact_email/c/6090


This is the same method that the forum moderators would use. There is a delay in issuing gift cards at the moment
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Aspiring Contributor
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Message 3 of 13

Re: Pure Prepaid Visa Card

I've already been through this process and received a card. Why do I need to resubmit that information again?

I explained I'm waiting for the replacement card but I keep getting conflicting information and the card hasnt arrived.

I'm going around in circles...

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Distinguished Sage
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Message 4 of 13

Re: Pure Prepaid Visa Card

that is the only way to chase up your card
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Aspiring Contributor
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Message 5 of 13

Re: Pure Prepaid Visa Card

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Distinguished Sage
323 Views
Message 6 of 13

Re: Pure Prepaid Visa Card

it is the same form
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Distinguished Sage
320 Views
Message 7 of 13

Re: Pure Prepaid Visa Card

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read
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Aspiring Contributor
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Message 8 of 13

Re: Pure Prepaid Visa Card

Yes, I noticed the moderators responded and assisted the person in the thread I highlighted.

 

Thats why I requaested help on this forum, a number of people wo have had problems with the Pure card have been helped and I hope I will be as well.

 

Thank you.

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Distinguished Sage
309 Views
Message 9 of 13

Re: Pure Prepaid Visa Card

as posted the moderators do not read every post and at the moment are taking up to 7 working days to reply personally to you after they post their contact link
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Aspiring Contributor
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Message 10 of 13

Re: Pure Prepaid Visa Card

Perhaps you knpow best?

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