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Bw0706
Beginner
886 Views
Message 1 of 2

Purple screen no sound after update

Hi, I have just completed a software update through my you view box, straight afterwards we had full picture but no sound. I then turned the box off and back on again and was presented with a bright purple/magenta screen? Any ideas?
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1 REPLY 1
rarmitage124
Recognised Expert
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Message 2 of 2

Re: Purple screen no sound after update

You might want to try to do a Youview reset:
http://bt.custhelp.com/app/answers/detail/a_id/52169/~/how-do-i-reset-my-youview-box-from-bt%3F

It will lose all your recording though

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

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