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no24
Aspiring Contributor

on ‎09-10-2021 16h25

1,165 Views
Message 1 of 2

Q re upgrade from Fibre 2 to Halo 3 (router)

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I am considering an end-of-contract offer from Fibre 2 to Halo 3. I currently have the HH6. My understanding was that I would not get another router.

However, during the online upgrade process, on the installation page, I see "Because you've got BT Halo and our Smart Hub 2, you'll get a Home Tech Check." Does that mean I will be sent the Smart Hub 2? I don't plan to have a Home Check.

I ask mainly because my HH6 is playing up (e.g. it loses connection with the printer and needs a reboot to see it again.) If I stay with BT I would probably want to buy another router so I might be as well looking for broadband elsewhere. I don't need Halo3+.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎09-10-2021 16h34

1,160 Views
Message 2 of 2

Re: Q re upgrade from Fibre 2 to Halo 3 (router)

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Your broadband package will still be fibre 2 and halo is an add on which you can decide to have or not. You will not get a SH2 just for a normal renewal but will if you select halo add on as shown here.

 

https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it...



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