Great, I'll be back in touch soon to give you guys an update then.
Thanks for all your help so far - greatly appreciated.
are you connected to test socket or master socket? with your connection time I'm surpised that noise margin has not reduced automatically unless there is some noise. is quiet line noise quiet?
A week later and no improvements it seems. Here's some stats:
Can I get an IP profile reset please?
there is nothing wrong with your profile what you need is your noise margin reset to 6db. contact the mods
can take up to 3 working days for mods to contact you
Just an update on what's going on. I was contacted by a mod last night and my noise margin has been reset. I have carried out a speed test this morning and everything is looking great so far:
The person who contacted me mentioned that I am on a 10 day stabilization period again. Is it okay for me to use the internet as normal and can I be sure that these kind of speeds will stay with me after 10 days?
that's looking good now - just stay connected 24/7 and let it settle