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Distinguished Sage
286 Views
Message 11 of 20

Re: Query about line speeds

just post back here and we can then point you in the right direction
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tommyboy_
Beginner
285 Views
Message 12 of 20

Re: Query about line speeds

Great, I'll be back in touch soon to give you guys an update then.

 

Thanks for all your help so far - greatly appreciated.

 

Tom

0 Ratings
Distinguished Sage
Distinguished Sage
261 Views
Message 13 of 20

Re: Query about line speeds

are you connected to test socket or master socket?  with your connection time I'm surpised that noise margin has not reduced automatically unless there is some noise.  is quiet line noise quiet?



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Distinguished Sage
261 Views
Message 14 of 20

Re: Query about line speeds

Any time there is always someone around to help
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tommyboy_
Beginner
209 Views
Message 15 of 20

Re: Query about line speeds

Hi everyone,

 

A week later and no improvements it seems. Here's some stats:

yep5.PNG

yep6.PNG

Can I get an IP profile reset please?

 

Cheers,

 

Tom

0 Ratings
Distinguished Sage
Distinguished Sage
195 Views
Message 16 of 20

Re: Query about line speeds

there is nothing wrong with your profile what you need is your noise margin reset to 6db.  contact the mods 

contact mods



can take up to 3 working days for mods to contact you




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tommyboy_
Beginner
190 Views
Message 17 of 20

Re: Query about line speeds

Hi imjolly,

 

I'll give it a shot. Thanks for your help.

 

Tom

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tommyboy_
Beginner
148 Views
Message 18 of 20

Re: Query about line speeds

Hi,

 

Just an update on what's going on. I was contacted by a mod last night and my noise margin has been reset. I have carried out a speed test this morning and everything is looking great so far:

 

YEP7.PNG

 

The person who contacted me mentioned that I am on a 10 day stabilization period again. Is it okay for me to use the internet as normal and can I be sure that these kind of speeds will stay with me after 10 days?

 

Cheers,

 

Tom

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Distinguished Sage
Distinguished Sage
144 Views
Message 19 of 20

Re: Query about line speeds

that's looking good now - just stay connected 24/7 and let it settle



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Distinguished Sage
137 Views
Message 20 of 20

Re: Query about line speeds

let the connection settle for about the next 10 days
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